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For referral partners

You keep the client relationship. We do the part we are licensed for, at published fees, with every commercial arrangement disclosed to the client. This page says exactly how that works.

A fountain pen resting on a printed agreement0hidden margins
on your clients

WORK WITH US

Three ways to work with us, each with its rules in writing

Institutions, referral partners and licensed local services. Different roles, one constant: every arrangement is disclosed to the client, and nothing clinical is ever promised.

🏥Hospitals & clinics🤝Referral partners✈️Travel & local services

1. Who we work with

Medical consultantsCare-coordination agenciesOverseas Chinese community organisationsIntegrative health practicesCorporate health & benefits advisersRelocation & immigration advisersOnline patient communitiesInsurance & case managers

You keep the client relationship; we do the part we are licensed for: information, medical record translation, and on-site interpretation, at published fees.

2. The standards, both ways

What we ask of partners
  • Lawfully registered where you operate
  • A real channel to the patients you describe
  • A short call on how we work before the first case
  • Agreement to the client-first rules on the right
The client-first rules
  • No exaggerated claims about any treatment's effect
  • No collecting treatment fees from the client on a hospital's behalf
  • Disclose your referral role when the client asks
  • Suggest only what fits the case, never what pays best

3. What you get from us

Client materials
  • Multilingual guides and pathway pages you may share
  • Published fee schedule, identical for everyone
  • Honest indicative bands, never quotes
Case support
  • One named person per case, start to finish
  • Correspondence with institutions in Chinese
  • You copied on everything, always
Clean money
  • No hidden margins on your clients
  • Any arrangement between us disclosed to the client
  • No per-patient fees tied to treatment decisions

4. How it starts

01Introduce yourselfWho you are, where clients come from, what a typical case looks like. 02Align on the rulesOne short call on scope, fees and the client-first rules above. 03Terms on one pageWhat we deliver, what stays with you, who pays whom for which part. 04First caseWe deliver our part at published fees; institutions and clients decide the rest.

Clients who reach us through a partner get exactly the same fees, the same standards, and the same honesty as anyone who walks in from the street. Partners never decide clinical questions, and neither do we.

Introduce yourself

Tell us who you are and what a typical case looks like. A person replies within one business day.

Write to us →

Before any of this, the records

A rehabilitation plan can only be written by an institution that has read your case accurately. That is where the work starts.

Read: preparing your records →