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Why this exists

There is a great deal of information online about coming to China for medical care. Very little of it is written to inform you rather than to sell you something. This is an attempt at the other kind.

A tidy desk with documents and a lamp4commitments,
in writing
What we handle

Everything between your first email and your flight home.

Eight things, all of them ours. Whether an institution accepts a case, and every diagnosis and treatment decision, stays with its licensed physicians.

An expanding file of documents on a desk01–04

Before you travel

Records & translationTranslated in full into Chinese, unfavourable findings included, quoted in writing before we start.
Hospital correspondenceWe write to institutions in Chinese and put your case in front of the right department.
AppointmentsSlots booked, and rebooked when the treatment schedule moves, because it does.
Visa documentsThe invitation comes from the hospital. Everything supporting it, we prepare and translate.
A quiet reception area with daylight05–07

While you are here

Arrival & accommodationAirport pickup, transfers and rooms, arranged around your appointments.
On-site interpretingClinics, scans, consent conversations, ward rounds. Someone beside you who speaks both.
Admission & dischargeRegistration, deposits, the itemised bill, the discharge file. We do the queuing.
A desk by a window with a laptop08

After you fly home

Follow-up correspondenceQuestions to the institution, and its replies, still written and translated by us. The file stays open.

What each of these costs →

Three words, and what's wrong with them

Read enough marketing aimed at international patients considering China, and it comes down to three claims: it is cheap, it is fast, and it is miraculous.

Each one is a distortion of something real, and each one costs the reader something.

  • "Cheap" reduces a serious clinical decision to a price comparison. Price differences are real, but they are the least useful thing to know when you are deciding whether to fly across the world.
  • "Fast" is usually sold as queue-jumping. It shouldn't be. Real efficiency comes from preparation done before you arrive, records assessed, scheduling agreed in advance, not from anyone being moved ahead of a local patient.
  • "Miraculous" is the dangerous one. Phrases like world-leading and highest success rate appear constantly, almost never accompanied by what a treatment is indicated for, what the evidence is, or what the risks are.

We think the useful thing to publish is duller and harder to fake: how the system actually works. What documents you need. How a hospital bill is structured. Who issues an invitation letter. What a pilot-zone rule permits and what it does not.

The honest version

None of that is exciting, and none of it will convince anyone to book a trip. That is rather the point. If you come, it should be because you understood what you were choosing.

Bilingual dictionaries stacked on a table

What we do, in three lines of work

Care planning support
  • For people planning screening, specialist review or treatment in China
  • Guides, correspondence with institutions, appointment coordination
  • Records prepared and translated before anyone travels
Language on the ground
  • Medical interpretation at appointments, day-rated and published
  • Reports and discharge papers translated in full
  • Unfavourable findings included, always
Beyond the clinical
  • Delegation, study and wellness trips coordinated with licensed providers
  • Each provider contracts and bills the client directly
  • Our part quoted in writing before anything starts

Who decides what

What we coordinate

Within the client's authorisation: clarifying the need, translating and passing documents, corresponding with institutions, and saying plainly what the next step is.

Who makes medical decisions

Diagnosis, treatment plans, prescriptions and surgery are decided independently by licensed institutions and their physicians. Whether a case is accepted, and at what cost, is theirs to confirm, never ours to promise.

How your documents move

Records, imaging and personal information move only with your written authorisation, only to the institutions you name, and never through personal chat accounts.

Four working principles

Say it straight

Scope, responsibility and next steps, stated plainly, including what we cannot do.

Confirmation is the fact

Until an institution confirms, nothing we relay is an acceptance or a promise of treatment.

Informed at every gate

Fees, document use and any third-party arrangement are confirmed with you before they happen.

Privacy by authorisation

Information is handled and passed only within the authorisation you gave, and no wider.

Who we are

A small company in China with a background in the pharmaceutical industry. Small enough that when you write, the person who answers is the person who does the work.

That background is the reason we do medical record translation ourselves rather than subcontracting it. Most cross-border agencies send records to a general translation vendor. A general translator renders the words correctly and misses what matters: that TNM staging means different things across AJCC editions, that 03/04/2026 is a different month depending on which country wrote it, that mg/dL and mmol/L differ by a factor of eighteen.

Those errors are almost never caught, because nobody checks a translation against the original. They simply enter a physician's reasoning quietly.

What the company is, legally

A company registered in the People's Republic of China providing translation and information consultancy services. Our registered business scope covers translation and consultancy. It does not cover healthcare provision, pharmaceutical or medical device trade, travel agency services, or visa agency services, and we do not operate outside it.

In practice that means:

  • We do not diagnose, recommend treatment, or assess whether a procedure suits you
  • We do not book flights or hotels, or sell packaged itineraries
  • We do not charge for visa processing, we translate supporting documents, and the hospital issues any invitation letter
  • We never handle medicines, in any quantity, for any reason
  • We do not collect genetic test results. If an institution needs them, it asks you directly

How we are paid

By you, and only by you.

We receive no referral fee, commission, kickback or revenue share from any hospital, clinic or physician, not in China, not anywhere. Our fee is quoted before any work starts, and it covers our work only. It is never a payment toward your medical costs, which you settle directly with the institution.

This is worth stating plainly because the alternative model is common and largely invisible to patients: an agency that earns more by sending you to one institution rather than another has an interest that is not yours. We would rather not have that interest at all.

What we are not good at yet

A fair question, so here is the honest answer.

  • We are new. We have no long track record to point at, and we would rather say so than manufacture one.
  • Five languages on the page, two in the inbox. This site is published in English, Russian, Arabic, Chinese and Indonesian, because being able to read something in your own language matters. Replies, though, currently come in English or Chinese. A Russian-speaking colleague is being added; Arabic is not yet something we do properly. We would rather tell you that than answer you in a language we have run through a machine.
  • We are not a good fit for complex oncology right now. Those cases need continuity of follow-up after you go home, and that is genuinely hard to arrange across borders. We will say so rather than take the work.
  • We cannot promise any institution will accept your case. Some decline. We tell you that before you pay, not after.

What you can expect

  • A reply from a person within one business day
  • Answers to questions about process and paperwork at no charge, with no follow-up sales
  • A quoted fee before any paid work begins
  • Complete translations, including anything unfavourable
  • Plainly stated uncertainty wherever it exists
Scope

What we do, and what we will never do.

Most agencies are vague about this. Being precise about it is the whole point, because the line between the two is what keeps you safe.

What we do

Three things, done properly.

  • Explain how things work. Procedures, paperwork, what a hospital bill is made of, what the rules actually say.
  • Translate medical records. Into standard Chinese medical documentation, reviewed by someone with a pharmaceutical background.
  • Interpret on site. If you come, someone goes with you who speaks both languages and understands the documents.

What we don't do

Not "usually don't", never.

  • No medical advice. Whether a treatment suits you is decided by a licensed physician who has read your records. Not by us.
  • No outcome promises. Nobody can guarantee a medical result, and anyone who does is telling you something untrue.
  • No referral fees. We are not paid by any hospital. Our only income is the service fee you pay us, and it's quoted up front.
  • No handling of medicines, and no collecting of genetic test results.
Our commitments

Four things we put in writing

We have no patient testimonials on this site, and we won't publish any. Private medical stories aren't marketing material. These commitments are what we offer instead.

We translate the bad news too

Poor prognosis, failed prior treatment, a doctor's reservations, all of it is translated in full. Leaving it out would mean a physician making a decision on incomplete information.

No money from hospitals

We receive no referral fee, commission or kickback from any institution. Our only income is what you pay us, quoted before we start.

We say when we don't know

Ambiguities in your records are flagged, not guessed. A translation with three honest footnotes is worth more than a clean one with a silent error.

No acceptance is guaranteed

An institution can decline your case, and some do. We tell you this before you pay, not after.

A test you can run

How to judge any agency, including this one

We read the other sites in this field carefully before writing ours. These are the six questions that separated them. Put them to us as readily as to anyone else.

  1. Who do they say decides whether you can be treated?If the answer is anything other than "a licensed physician who has read your records", stop there.
  2. Are the fees published before you ask?A service fee that only appears after you have handed over your file is a service fee designed to move.
  3. Do they say whether a hospital pays them?Almost nobody in this field answers this. An intermediary paid by an institution has an interest that is not yours.
  4. Do the pages cite sources and carry a date?Rules on visas, pilot zones and insurance change. An undated page making claims about them cannot be checked, by you or by anyone.
  5. Do they ever say what they don't know?Every honest account of a foreign medical system has edges. A site with no edges is not more knowledgeable, only less careful.
  6. Do they promise an outcome, a refund, or no waiting?Guaranteed results, money-back guarantees and "no queues" all describe things nobody can actually give you.

Our own answers are on the About page and in How it works. If any of them stop being true, the pages are wrong and we want to hear about it.

Ask something before you decide anything

Most people who write to us are working out whether this is even worth considering. That's a reasonable question, and answering it costs nothing.

Ask a question →