How it works, and what it costs

Four stages. You can stop after any of them, and most people who write to us only ever use the first. Nothing is charged before it is quoted and agreed.

A bright modern medical building corridor

The four stages

STAGE 01

Ask anything

Write in English or Russian. We answer questions about procedures, paperwork, timelines and how costs are structured. If we don't know, we say so rather than guess.

What we will not do at this stage, or any stage, is tell you whether a treatment is right for you. That is a clinical judgement, and it belongs to a physician who has read your records.

No chargeReply within one business dayNo follow-up sales

STAGE 02

Records translated

If a formal assessment makes sense, we translate your records into standard Chinese medical documentation. This is the part we are actually specialists in, and the part most likely to determine whether an institution can work with your case at all.

Every value keeps its original number, unit and reference range, with conversions placed beside them rather than replacing them. Dates are rendered unambiguously. Ambiguities are flagged, never guessed. Unfavourable findings are translated in full.

Quoted before we startSecure upload link providedGenetic test results not accepted

STAGE 03

The institution responds

We submit the translated file and the institution gives its written opinion. We translate that response back to you in full, including any part of it you would rather not read.

An institution may decline the case. This happens, and it is not a failure of the process. You will be told plainly, and you will already have a complete translated medical file that is useful anywhere else you take it.

Acceptance not guaranteedFull translation of the reply

STAGE 04

If you travel

We interpret on site and help with documents, consent forms, admission paperwork, discharge summaries, and the bilingual itemised bill you will need for any insurance claim back home.

Your treatment agreement is signed directly between you and the hospital. We are not a party to it, and we never sign on your behalf. Our agreement with you covers translation and interpretation only.

Per-day interpretation feeContract signed with the hospital, not us

What things cost

Fees are quoted per case before any work starts, because a forty-page oncology file and a two-page check-up request are not the same job. What stays constant is the structure:

Service	How it is charged	Fee (USD)
Questions about process and paperwork	Not charged	Free
Record translation · Standard A single episode of care, or a check-up request. Up to roughly 10 pages	Per case. Includes submission to the institution and full translation of its reply	320
Record translation · Comprehensive One condition, complete history. Roughly 10–30 pages	Per case. Includes submission and full translation of the reply	680
Record translation · Complex Multiple conditions, several institutions, or years of history	Quoted after we see your file list, before any work begins	from 1,200
On-site interpretation	Per day, up to 8 hours. Half day up to 4 hours, which is the minimum booking	280 per day 180 per half day
Medical costs	Paid by you directly to the institution. We never collect these	Set by the hospital

How payment works

Translation is paid in full before work begins. The refund terms below apply from that moment, so paying up front does not leave you exposed.
Interpretation is invoiced after the days are used, never before.
Fees are quoted in US dollars. Bank or platform charges on the sending side are yours; charges on our side are ours.
We do not discount. If a case is smaller than a tier suggests we quote the lower tier, but we do not negotiate a published fee downward.

What the fee is not

Our fee is not a payment to any hospital, and no part of it is shared with one. We receive nothing from any institution for sending you there. Medical costs are settled by you, directly, against an itemised invoice issued by the hospital in its own name.

Refunds

If an institution declines the case, translation work already completed is not refunded; anything not yet done is.
If you cancel before translation starts, refunded in full.
If you cancel during translation, charged for the portion completed, and you receive that portion.
If we cannot deliver, refunded in full, and we will say why.

Who is responsible for what

Cross-border care goes wrong most often because nobody stated this clearly at the start.

	Paperwork First	The treating institution
Clinical judgement	Never	Always, by a licensed physician
Diagnosis and treatment	Never	Yes, under its own agreement with you
Accuracy of translation	Yes, this is our responsibility	No
Treatment agreement and consent	Not a party	Signed directly with you
Medical outcome	Not within our control, and never promised	Governed by the institution and applicable law
Medical billing	We translate it; we never collect it	Issues and collects it directly

Your records and your data

Records are shared through a secure link we send you, please do not email them, and please do not paste them into the contact form.
We do not accept genetic test results. If an institution needs them, it will request them from you directly.
Your file is shared only with the institution you have asked us to approach, and with nobody else.
Enquiries that do not proceed are deleted after twelve months. Files for completed cases are retained as set out in your agreement.
You can ask us at any time what we hold, ask for corrections, or ask us to delete it.

Common questions

Things people ask before writing

Can you tell me whether I should come to China for treatment?

No, and you should be wary of anyone who answers that question for you before a physician has read your records. What we can tell you is what the process involves, what it is likely to cost, and what would be needed for a formal assessment. The clinical question stays with a doctor.

Do you get paid by the hospitals you work with?

No. No referral fee, commission or revenue share, from any institution. Our only income is the fee you pay us, quoted in advance. An agency paid by hospitals has an interest in sending you to a particular one; we would rather not have that interest.

What if the hospital refuses my case?

It happens, and we tell you it is possible before you pay anything. You keep the complete translated medical file, which is usable anywhere else you take it. Work not yet done is refunded.

Can you help me get a visa?

We translate your supporting documents, and the hospital issues any invitation letter it agrees to provide. We are not a visa agency and we do not charge for visa processing. The application itself is yours to submit.

Can you get me a medicine that isn't approved in my country?

We can explain what the rules permit, including the Hainan Lecheng pilot zone, which allows certain medicines not yet registered nationally to be used within the zone under defined conditions. What we will never do is obtain, carry, forward or post medicines. That is not something we are licensed to do, and we do not do it informally either.

Will you translate the parts of my records that look bad?

Yes, all of them. Poor prognosis, failed prior treatment, a physician's reservations, all translated in full. Leaving anything out would mean a doctor making a decision on incomplete information, which would be both dishonest and dangerous.

Do you have patient testimonials?

No, and we do not intend to publish any. Someone's illness is not marketing material, and consent obtained in one country for publication in another is difficult to rely on. What we publish instead are our commitments, which you can hold us to.

What you actually get

Seven things we do, listed properly

Most agencies list ten services and stay vague about each. We would rather list fewer and say exactly what each one is.

Process and paperwork

Unlimited questions. Never charged.

Medical record translation

Units, dates and staging handled properly.

Submission and the reply

Their written opinion, translated in full, refusals included.

Cost estimates

Theirs, translated and explained. Never ours.

Visa documents

Translated free. The invitation comes from the hospital.

On-site interpretation

Someone who speaks both languages and has read your file.

Discharge papers and bill

Translated before you leave, while it is still possible.

Arranged through licensed providers

Airport transfer, accommodation, travel, visa submission. You hold the contract, you pay them directly, and if they pay us an introduction fee we tell you before you use them.

Airport transferAccommodationTravel arrangementsVisa submission

And the parts nobody should be selling you

Not a matter of finding the right partner. Each of these belongs to someone specific.

Recommending a treatment or a doctor

A clinical judgement, and making it is practising medicine.

A licensed physician

Priority appointments or “green channels”

Nobody controls a hospital’s schedule, and nobody should sell a place in it.

The hospital

Issuing an invitation letter

Only the institution treating you is in a position to.

The treating institution

Obtaining or carrying medicines

We hold no pharmaceutical licence. The rules are written for your own use.

The dispensing institution

Collecting your medical payments

Handling your treatment money makes us a payment channel.

You, to the hospital

Start with a question

No obligation, no charge, and no follow-up sales. Most conversations we have never go past stage one, and that's fine.

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